Accessibility Information
To make an accessibility booking or enquiry please call our Box Office directly on (01) 231 2929. If we are unavailable to take your call, please leave a voicemail or send an email to boxoffice@paviliontheatre.ie.
Accessible Seating
If you wish to book accessible seating, please contact the Box Office as much in advance of the show as possible. Please advise staff of all of your requirements at the time of booking and we will try to accommodate these requests.
For theatrical events, the main auditorium has the facility for 4 wheelchair spaces. 3 in row A (2 spaces on one side and 1 space on the other), which is fully accessible from the foyer, and one in row R in the balcony, which is accessed via the lift up to the 1st floor gallery. If you are making a group booking which requires more than 4 wheelchair spaces, please contact our Box Office as soon as possible.
If you would like to attend one of our cinema screenings, we can acccommodate one wheelchair on the Row R balcony, which is accessible by the lift in the foyer.
As shows begin to sell out, we will sell the accessible seats to the general public, so please give as much advance notice as possible if you wish to book these seats.
Seat Measurements - Main Auditorium and Boxes
Seat Width (cushion only) - 15.5in / 39cm
Width between armrests - 17in / 43cm
Arm rest width - 3in / 7.5cm
Depth of seat (while open) - 18in / 46cm
Heigh of back rest - 19.5in / 49.5cm
Seat Measurements - Balcony
Seat Width between armrests - 16in / 40cm
Arm rest width - 3in / 7.5cm
Depth of seat - 17in / 43cm
Heigh of back rest - 21in / 53cm
Accessible Toilet Facilities
Pavilion Theatre has accessible toilet facilities in the foyer area to the left of the Box Office. Please Note: there are no toilet facilities on our upper level.
Pavilion Theatre has accessible toilet facilities in the foyer area to the left of the Box Office. Please Note: there are no toilet facilities on our upper level.
Our accessible toilet is fitted with an alarmed Red Cord. If any customer requires assistance in the toilet, they can pull this cord and it will emit a small beep that will alert staff. This cord should always be left hanging freely to the floor. If you notice that it has been moved, please inform a member of staff immediately.
While Pavilion doesn't have a Changing Places toilet, there is one located in the LexIcon Library nearby. See this link for opening times and more information.
Getting to Pavilion
Please note that Pavilion Theatre has no direct access to or from any of the carparks in our area. Access to our concourse is via the ramp on Marine Road.
To locate Accessible Parking facilities in Dún Laoghaire, please download the dlr Spacefinder app and it will let you know real-time information about accessible parking spots.
Ramp
There is step-free access to the theatre via a ramp located on Marine Road. This also allows for step-free access straight into our auditorium.
Lift Facilities
Pavilion Theatre has one lift in the venue. This lift goes between our foyer and our upstairs gallery. It is not connected to any of the surrounding car parks.
Please note: the maximum weight capacity of the lift is 500kg / 6 persons. To use the lift, push and hold the button until the door opens. This is an automatic door; please do not pull or push it.
Pavilion Theatre has one lift in the venue. This lift goes between our foyer and our upstairs gallery. It is not connected to any of the surrounding car parks.
Please note: the maximum weight capacity of the lift is 500kg / 6 persons. To use the lift, push and hold the button until the door opens. This is an automatic door; please do not pull or push it.
Lift Dimensions
Platform, internal dimensions (WxD) - 1120mm x 1400mm
Loop System at Box Office
We have a hearing loop installed at our Box Office. Please switch your hearing device to the T position in order to use the system.
Assistive Listening System in the Auditorium
We have an Assistive Listening system in our auditorium that operates via the MobileConnect app using a smartphone and headphones.
We have an Assistive Listening system in our auditorium that operates via the MobileConnect app using a smartphone and headphones.
You can download the "MobileConnect" app for free in order to use this system on your own smartphone.
If you would like further information about this system, please contact our Box Office (01) 231 2929
Guide/Assistance Dogs
Guide/assistance dogs are welcome at Pavilion Theatre. Please note that if you are attending an event with a guide/assistance dog the best seats to book are in either row A, R or S. If these seats are not available when you are trying to book online, please contact our Box Office.
We can offer a water bowl for the dog, if requested. Please feel free to contact Box Office in order for staff to be prepared to welcome you and your service animal on the night - boxoffice@paviliontheatre.ie
Carer & Concession Tickets
Pavilion Theatre recognise and acknowledge people's differences and support them with their individual needs. Concession tickets and carer tickets may be available on certain performances for those with additional needs. To enquire about these tickets, you will need to call Box Office on 01 231 2929; a formal carer's card may be requested to avail of these tickets.
We operate an early entry service for any of our customers who would like to enter the auditorium before we open the doors for the main audience. Please identify yourself at Box Office at least 30 minutes before the show and the Duty Manager can arrange this.
While you wait, we have some benches in our foyer that are designated as Courtesy Seating Areas for those who are less able to stand.
Fire Evacution
If you have any questions about our fire evacuation procedure that may relate to any accessible needs, please contact our Box Office on 01 2312929, or email boxoffice@paviliontheatre.ie . You can always ask a member of staff when you are in the venue.
Virtual Tour
You can now take a look around our venue before you arrive, right here on our website. Click here to take our virtual tour which features full 360° photographs of our building exterior, foyer, auditorium and gallery.
Welcome Pack for people with additional needs
Click this link to download our Welcome Pack. This pack contains some pictures and useful information about Pavilion Theatre.
Large Print Brochure
We have a large print brochure available from our Box Office. Please ask a member of staff if you'd like to read this version of our brochure. You can always use our digital brochure (hosted by issuu.com).
Use of Strobe Lighting / Stroboscopic Lighting and Other Stage Effects
Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during some of our shows.
If you are affected by any of these effects, please contact the Box Office in advance of purchasing your tickets and we can advise you if they are being used.
Baby Changing Facilities
There is a baby changing fold down table located in our accessible toilet near Box Office.
Buggies, Pushchairs & Carrier Seats
Please note that buggies, pushchairs and child carrier seats are not permitted in the auditorium of Pavilion Theatre for health and safety reasons. We can store your buggy, pushchair or carrier seat in our foyer area. There will be a member of staff in the foyer at all times.
Alternative text on our Images
The images on our website have alternative text attached to them. This alternative text is read by screen readers in place of images, allowing the content and function of the image to be accessible to those with visual or certain cognitive disabilities.
Euan's Guide
Pavilion Theatre is now featured on Euan's Guide, a disabled access review website that aims to "remove the fear of the unknown" and inspire people to try new places; click this link to see our page on Euan's Guide.
Accessible and Relaxed Performances
Pavilion Theatre occasionally has accessible performances throughout the year. In the past, we have had audio description, surtitles, Irish Sign Language interpretation and relaxed performances on select shows. Keep an eye on our website for more details or contact our Box Office to learn more.
Arts Disability Ireland provide a text service to let people know about upcoming audio described and captioned events throughout Ireland. Follow this link for more information about this text service.
Feedback
If you wish to provide us with any constructive feedback regarding our facilities, please email our General Manager at niall@paviliontheatre.ie
If you wish to provide us with any constructive feedback regarding our facilities, please email our General Manager at niall@paviliontheatre.ie