Box Office Information & Policies
Online Booking:
When you visit our website and click “What’s On”, select the event you wish to attend and follow the instructions. Payment is made through secure online services with Visa or Mastercard, you can also use any credit / gift vouchers you may have. These can be used once you get to the Payment section.
When booking your ticket online you will receive a confirmation email. This will include a link to download your tickets to your mobile device via the link in the confirmation or reminder emails. For more information about our e-tickets, please follow this link. If there are any problems with the e-Tickets, we can always print the physical tickets for you at the Box Office.
We now use ticket scanners at Pavilion Theatre exclusively. Please ensure that each of your tickets has a clear and visible QR code, either on your physical ticket, or displayed on your phone. When entering the auditorium, please have your tickets ready for inspection.
When booking online, there is an option to give a donation. This donation will be exclusively allocated towards creative projects, artist development and the creation of new work at Pavilion Theatre. Donations can be made at any time. If you would like to make a donation to this fund, please click this link and select the amount you want to donate
When booking online, you will need to include your Eircode. Information on how to find your Eircode can be found here.
To log in to your online profile, see past purchases, change contact information, and your upcoming events, click here.
Pop in and See Us:
Opening times: 2pm-5pm Mon–Sat and 2 hours before each performance.
For a Sunday performance, box office will open 2 hours before the performance time.
Please Note: 30 minutes before a show our Box Office will only be able process tickets for that performance. We cannot process tickets for any other events until the attending audience has been accommodated.
Give Us a Call – (01) 2312929
Our friendly Box Office staff can answer any questions you have about a show, and take bookings. Visa and Mastercard are accepted, you can also use any credit / gift vouchers you may have. A digital version of the tickets will be emailed to you. If there are any problems with the e-Tickets, we can always print the physical tickets for you at the Box Office.
Phone lines are open during Box Office opening hours, but during busy times / show incomings, we may not be able to answer calls; please leave a voicemail, and a member of the team will get back to you as soon as possible. Please note: Voicemails may be returned outside opening hours.
Booking Fees
A booking fee of €1 per ticket applies for all shows. This fee is applied for transactions made online, over the phone, and in person.
Refund & Cancellation Policy
Once purchased, tickets cannot be refunded unless an event is cancelled by the venue. This policy applies to all events. This does not affect your statutory rights.
Customers cannot resell unwanted tickets in or around Pavilion Theatre at any time. Please approach Box Office staff if you have an unwanted ticket.
If an event is cancelled and refunds need to be processed, customers will only be refunded by the method of payment at time of initial booking, except where a customer has originally paid with cash. If a customer paid with cash, a refund can be given through the chip and pin machine.
Accessibility
It is not possible to book accessible seating online; please contact the Box Office to discuss your accessible needs and to check availability and our staff can advise the most appropriate solution.
The auditorium itself has space for a maximum of 3 wheelchairs for a theatrical performance. For cinema screenings, there is only 1 appropriate wheelchair space we can sell, on the 1st floor balcony.
For full Access information across the whole building, please click here: https://www.paviliontheatre.ie/visit/accessibility
Gift Vouchers:
With such a great programme of events at Pavilion Theatre, perhaps a gift voucher is the perfect present. Gift Vouchers can be purchased online at this link, over the phone or in person. Vouchers can be purchased for the following amounts: €20, €40, €50, €100, or there is an option to choose your own amount. If you would like the gift voucher posted out to you, contact us in the Box Office on (01) 231 2929.
If you are unable to redeem your gift voucher online, contact the Box Office on (01) 231 2929 and we can organise this for you.
Vouchers can only be redeemed for events that are managed by Pavilion Theatre. This may exclude some external events for which Pavilion Theatre only provides advance ticketing services.
Vouchers cannot be redeemed against items at the bar.
Conditions of Sale
Management reserves the right to refuse admission, and to cancel, or make any essential changes to performances. Prices and information relating to a show can be subject to change.
Smoking (both cigarettes and e-cigarettes, and vapes), photography and audio or visual recordings are strictly forbidden in the auditorium. Please ensure all mobile phones, and smart watches, are switched off before entering the auditorium.
Pavilion Theatre is the sole vendor of tickets for shows at Pavilion Theatre. Tickets sold elsewhere are liable to be invalidated. Those seeking to gain admission using counterfeit or stolen tickets will be prosecuted.
Customers cannot resell unwanted tickets in or around Pavilion Theatre at any time. Please approach Box Office staff if you have an unwanted ticket.
The Ticketholder is responsible for the care of the ticket after purchases. Proof of identity may be requested to verify purchases and confirmation of booking.
Seating Plan
Please note that the stage is not raised and tiered seating begins at row B; rows A & AA are not tiered and are on the same level as the stage
Every member of the audience must have a valid ticket.
Customer Care Charter
Pavilion Theatre programmes a diverse selection of shows throughout the year and therefore we greet a wide range of customers each day. This Customer Care Charter outlines the type of service that we are committed to maintaining in order to achieve our high standards of customer care. Click here to view the charter.
Concession Policy
Concessions are available to students, senior citizens (65yrs+), and the unemployed on certain shows. Please check with the Box Office at time of booking. Some family shows will offer a family ticket rate. This is available for a group of four people, which needs to include at least 1 adult and at least 1 child. If booking online, please use the drop down menu to select the preferred concession, if available.
Pavilion Theatre also aims to recognise and acknowledge people's differences and support them with their individual needs. Concessionary tickets and carer tickets may be available on certain performances for those with additional needs. Please contact Box Office on (01) 2312929 for more information.
Group Bookings
A 10% discount is available for groups on selected shows; please contact boxoffice@paviliontheatre.ie for more information. If you have a group of 10 or more people and you would like to book in some preshow drinks, please email niall@paviliontheatre.ie and we will see what we can arrange for you.
School Bookings
Special rates for school group bookings apply for selected shows; please contact boxoffice@paviliontheatre.ie for more information.
Latecomer Policy
Revised Nov 2024
We encourage all our patrons to arrive at least 15 minutes prior to advertised show start time.
Late admission cannot be guaranteed and may only occur if there is a suitable break in the performance. This is at the discretion of theatre staff, and the visiting companies, who may have strict latecomer guidelines.
If you arrive late and admittance is possible, Pavilion Theatre cannot guarantee you will be sat in your purchased seat, but we will do our best to accommodate. However, to ensure the least amount of disruption to audience members and the performers, staff reserve the right to bring customers in through the back of the auditorium to access available seats.
If a show has an interval, you are free to move to your purchased seat during this time.
You may be asked to wait in the foyer until a suitable break in the show, which could be the interval. In this case, theatre staff may be able to provide a listening device to hear the audio from the performance.
If for any reason you think you may be late to a show, feel free to contact the box office and enquire about the latecomer policy for that specific event.
For performances that have a strict "no latecomer / no readmittance" policy, we will be unable to allow people to return to the auditorium if they leave during the performance. If you have a medical condition which might require you to leave during a show, please inform staff at time of booking and we will advise accordingly.
Pavilion Theatre reserves the right to refuse entry to latecomers.
Pavilion Theatre reserves the right to reallocate tickets in the auditorium with another seat in the event of latecomers.
Age Suitability and Restrictions
Waiting List Policy
We operate a waiting list on most of our sold out events. If any tickets become available more than one day in advance of the show, we will email or call customers on this waiting list.
On performance days, we will not be contacting customers on the waiting list within 2 hours of a performance. If customers are interested in waiting in the foyer preshow for returned tickets, they must make themselves known to Box Office who will give a numbered card on a first come, first served basis and these will be called in order from the Box Office should any tickets be returned. These cards can only be received one hour before a show and the customer must stay in the foyer at all times.
Auditorium Policy
Large Items Policy
For your safety and comfort, large bags, buggies, pushchairs, child carrier seats and other large items will not be allowed into the auditorium. Please speak to the Duty Manager or a member of Box Office staff about storing these items in a suitable part of the foyer, or in one of our offices.
Family Tickets
Family tickets include four tickets, which can include any combination of adults and children (min. 1 child per group). These tickets are only available for certain performances.
A Family Ticket includes 4 tickets. These tickets can be any combination of children and adults, with a minimum of one child and one adult as part of the group. To book a family ticket please select at least 4 seats, and confirm selection, then on the right hand side change the 'Full Price' to 'Family Ticket' using the drop down menu. If you are having any issues, do contact the Box Office - 01 231 2929
Children Policy
All children under the age of 15 must be accompanied by an adult and have a valid ticket.
Children aged 2yrs and under do not need their own ticket for most events but must sit on the accompanying adult's lap.
For a children’s event with an age guidance of under 3 years, tickets must be purchased for children within the age guidance range.
Children must stay in their seats for the duration of the event.
Please note that small babies and young children are only allowed attend shows that are advertised as a family/schools' show or as a family friendly local arts performance. Please enquire at the time of booking. This decision is at the venue's discretion. Parents/guardians with a child who is disrupting other patrons will be asked to leave the auditorium to settle the child.
We will not take the personal data of anyone under the age of 18 years of age.
Child Protection Policy
Pavilion Theatre is committed to providing a safe environment and a positive experience for all children with whom we interact. In accordance with guidelines outlined in “Children First, National Guidelines for the Protection and Welfare of Children”, we believe that the welfare of children is of paramount importance; thus we have created a very comprehensive Child Protection Policy and Child Safeguarding Statement. For more information on our Child Protection Policy follow this link.
If you wish to receive a copy of this policy, please contact Pavilion Theatre’s General Manager and Designated Liaison Person for Child Protection: niall@paviliontheatre.ie
Data Protection Policy
Once you have booked tickets with the Pavilion Theatre, your details will be held on our database. If you would like us to send you information about Pavilion Theatre and its programme of events, please let us know at Box Office, or else opt in for our mail and email communications via our website at the time of booking.
If at any stage you don't want to receive information from us, please email boxoffice@paviliontheatre.ie . It’s ok; we won’t be offended!
If you would prefer to make a booking without giving us your details, that's fine too. Simply visit our Box Office or phone us and we can make the booking without any details. Please note that if you prefer to not give us details, we won't be able to contact you if there are any changes to the event. Keep an eye on our website or social media for the most up-to-date event information.
You can read our full Cookie and Privacy Policy here, which will aim to help you understand what data we collect, why we collect it, what we do with it and how long we retain it for.
Counterfeit Tickets Policy
If we suspect that any ticket is potentially counterfeit or has been tampered with in any way, it is Pavilion Theatre's policy to inform the Gardai about this incident and to conduct an investigation into the matter.
Complaints and Comments Procedure
For more information, please contact the General Manager, niall@paviliontheatre.ie
Free Wi-Fi
We have complimentary wi-fi for all of our customers. Just ask at Box Office for the password.
Trademarks
Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
Changes to T&Cs
Pavilion Theatre reserve the right to make changes to these Terms & Conditions at any time without prior notice.
General Data Protection Regulations (GDPR)
Pavilion Theatre is fully GDPR compliant. Please check the Cookie & Privacy policy on our website for more information.
For more information about your rights as a customer, please check the Data Protection Commission website